Common Questions
What is Support Coordination?
We help you understand and implement your NDIS plan, connect with suitable providers, and coordinate your multidisciplinary support team to ensure your goals are met.
Do we work with NDIS-registered providers?
We are not an NDIS-registered provider. We work exclusively with plan-managed and self-managed participants, connecting you with providers who are registered with the NDIS.
How do we manage complex circumstances?
We navigate complex housing, health, justice, and community systems to ensure your support remains consistent and effective, even when your circumstances change.
Are we available in regional and remote areas?
Absolutely. We operate Australia-wide, including metropolitan, regional, rural, and very remote communities, providing flexible remote service delivery for our participants.
What is the difference between Level 2 and Level 3?
Level 2 Support Coordination is for participants who need help managing their plan and connecting with providers. Level 3 is for those requiring more complex, specialist coordination.
FAQ
Service Delivery
How do we deliver our support coordination services?
We provide a flexible, remote-first approach to support coordination. Our team works with participants and families across Australia, ensuring that support is delivered with the same personal touch and consistency as if we were in the same room.
Do you work with plan-managed and self-managed participants?
Absolutely. We are a boutique service that works exclusively with plan-managed and self-managed participants. We do not operate as an NDIS-registered provider, which allows us to offer a more personalized and direct service experience.
What areas of Australia do you service?
We operate Australia-wide, including metropolitan, regional, rural, and very remote communities. Our national reach is a key strength, ensuring that participants in any location have access to consistent, expert support coordination.
How do you handle complex circumstances?
We have extensive experience navigating complex circumstances across housing, health, justice, and community systems. Our approach is direct and plain-language, helping participants and families manage these challenges with confidence.
Can I refer a participant to you?
Yes, we welcome referrals from Support Coordinators, plan managers, and allied health professionals. We are dedicated to helping you navigate the NDIS system and work towards greater independence for your participant.